We aim to deliver your orders with accuracy and on time. However, we understand that plans may change. Please read our cancellation terms below:
Before Dispatch:
You may cancel your order free of charge before it is confirmed or dispatched.
To cancel, please contact our customer support team immediately via phone, WhatsApp, or email.
After Dispatch:
Once an order has been dispatched or marked as “Out for Delivery,” it cannot be cancelled.
No refunds will be processed for such cancellations.
The following categories are non-cancellable, regardless of status:
Customized or personalized items
Perishable goods (e.g., food, beverages)
Flash sale or limited-time promotional items
This Return Policy explains how you can return items or cancel services under applicable conditions.
Returns are only accepted for defective, damaged, or incorrect items delivered.
Perishable products like food or beverages are not eligible for return.
Returns tems will be delivered within 1-2 hours .
Contact Support:
Reach out to our customer support with your order number and a clear explanation of the issue (with photos if applicable).
Review & Approval:
Our team will review your request and approve eligible returns.
Pickup/Drop-off:
If approved, we’ll arrange a pickup or provide instructions for returning the item (if required).
Refund or Replacement:
Once we receive and verify the return, we will issue a refund or replacement, based on your preference.
Return request must be made within 1 hours of delivery.
Refunds, if applicable, will be processed within 5–7 business days after approval.
